RishtaPatraरिश्तापत्रBiodata · Rishta Connect · Kundali
Rishta ConnectRishta ConnectConnect

Cancellation & Refund Policy

Last updated: 4 October 2026

We want you to be happy with what you pay for. Because templates are delivered instantly as digital goods, our policy is simple and fair:

Premium templates, Shubh Pass and photo add-on

  • Something not working? If a purchased template or add-on does not unlock, exports with a watermark after payment, or the download is defective, tell us within 7 days of payment. We will fix it; if we cannot, we refund in full.
  • Charged but nothing unlocked? First try “Already paid? Restore” with your Razorpay payment ID — this resolves almost every case instantly. If it still fails, e-mail us and we refund or unlock manually within 2 working days.
  • Changed your mind? Digital templates cannot be “returned”. If you have not downloaded a clean (watermark-free) file yet, write to us within 48 hours and we will refund as a courtesy.
  • Duplicate payments (paid twice for the same item) are always refunded in full.

Biodata made for you (₹499 service)

Cancel any time before we start work for a full refund. Once a draft has been shared with you, the fee covers the work done; we will still make the promised edits for 7 days.

Web biodata page (₹999)

Full refund within 7 days of purchase if you have not published a page. After publishing, you may take the page offline at any time, but the fee is not refundable because the hosting period has started.

Connect Pass and Pro add-ons (Rishta Connect)

Digital add-ons — the Connect Pass, Spotlight, Who viewed me and Super Interests — are non-refundable once activated on a profile, because the service period has started or the credits are available immediately; pausing or deleting your profile does not stop the period or refund unused credits. An add-on that was never activated on any profile is refunded in full if you ask within 48 hours of payment. The Verified badge fee is refunded in full if we cannot verify the profile (we tell you the reason in “My profile”). Duplicate payments for the same item are always refunded in full.

How refunds are paid

Refunds go back to the original payment method through Razorpay, normally within 5–7 working days of approval (bank processing times vary). We do not charge a refund fee. Failed or cancelled payments that were debited are reversed automatically by Razorpay, usually within 5–7 working days, without any action from you.

How to ask

E-mail info@rishtapatra.com with the Razorpay payment ID (pay_…, from your receipt SMS/e-mail), the item purchased and a short description. We reply within 1–2 working days.